13Different Types of People You Will Meet In A Call Center
Call centers are fun, energetic, and dynamic workplaces. They are full of different types of people from different walks of life. There, you will meet young people who are just in their early twenties or even in their late teens, moms, dads, thirty-somethings, and even grandmas and grandpas. You’ll meet introverts, extroverts, ambiverts, and everything in between.
But of course, there are call center archetypes. These are the usual people you will find in a call center.
1. The Always Late
They are people who you always seen sweaty and running in a panic daze. They probably have wet hair still dripping as they rush into the floor. Sometimes, they even text you to log them in or prep their station because they are now on the elevator hurrying to the floor.
The Always Late agent always has an excuse to his or her team lead about being late. Most of the time, they blame traffic jams and bad weather.
But the always late also has a friend, the Super Late. Super Late agents show up even if they are late for several hours. They don’t look haggard even if they are late. They just walk ever so slowly to their stations, munching on food as they sit down.
2. The Serious Type
The Serious Type of agents are those who are super focused at work. They care about the team and their metrics and getting money and commissions for their family. They also don’t drink after shift. If they do, it’s just to bond and improve their team standing.
During their shift, they don’t make chitchat with their seatmates. They typically have the perfect notes, follow QA guidelines and get good CSAT scores.
Your TL loves them. The bosses love them too.
3. The Noisy Ones
4. The Smokers and The Vapers aka Chimneys
Chimneys are the chain smokers who spend their breaks in the smoking area. They vent out and release their stress through inhaling nicotine. Sometimes they smell horrid when they hit the floor because they have been baking in smoke in the smoking lounge.
Chimneys like to hang out and share stories outside the floor because they feel that the “fresh” air outside is much more comforting than staying inside. They can run, smoke, and run back upstairs again in no time on their very short fifteen-minute breaks. During, they spend half of their time smoking as well.
Some of the Chimneys don’t really smoke. Some of them vape. While others are just nonsmokers but hang out with their friends who do smoke.