7 Reasons Why You Should Work In The BPO Industry

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Have you ever thought of working in the BPO industry? Or have you ever seen call center agents after their shifts laughing happily and thought, “That could be me”? Well, working in a call center is a highly coveted job.The call center industry is a greatplace to build your career while having fun. It offers a dynamic and ever-growing environment that fosters development and success.

What Do BPOs Offer?

BPOs or business processing outsourcing companiesare organizationsthat run different lines of business from various clients both locally and abroad. They handle customer service, sales, insurance, medical support, tech support, back-office solutions, collections, and many more. And because many of these BPOs handle offshore clients or companies located abroad, they provide high salaries. Aside from the high wages, there are other incredible benefits. Examples are HMOs, bonuses, incentives, leave credits, rice allowances, transportation allowances, and many more. These benefits help an employee live better and healthier.Many companies do not have top-level benefits as compared to all centers. The benefits can distinguish between a happy employee and a resentful one.

So Why Work For A Call Center?

We’ve already mentioned the great benefits, but there are also other reasons why you should work for a call center.

1. The Salary

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OK, so we’ve already tackled that a bit. Let’s look further into this most important factor, salary. The salary offered by most call centers is higher than what you would get inworking for a local company. Salary ranges from 17,000php to about 40,000php. On top of the basic salary, there are also non-taxable allowances. This may include night differential pay which is the additional pay you get when you work between 10 pm to 6 am.
 
Other allowances you may get would be clothing, rice, transportation, internet, and many more. You may also get bonuses when you hit quotas and perform well.
 
A higher salary will allow you to help your family. It will also enable you to fulfill your dreams. You can fund your travels through this job. You can afford to hang out in coffee shops and buy those expensive fraps. You can now afford to pay for your brother or sister’s tuition or help you, mom or dad, with their maintenance meds.

2. Growth

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There is growth in working for a call center. You can get promoted in as early as six months if you perform well. You can get a higher position as an SME (subject matter expert), team leader or manager, quality assurance analyst, real-time analyst or trainer. You can even go higher than that and get promoted as a senior team leader or an operations manager.

You can get positions outside of the operations, such as moving to recruitment and HR or IT. If you work well and hit the metrics required of you, your supervisor or TL can endorse you for that promotion.

3. Make New Friends

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There are many unique, bubbly, and fun people you can be friends with as you work in a call center. You will meet people who have various interests, and they can click with you. Many different individuals will surround you for several hours, and you will share your thoughts and feelings, and you will bond with them.

People who have worked together in a call center usually form a bond for life. The friends you will make there will share with you the highs and the lows of your day-to-day work.

There will also be fun activities like team buildings and company parties to enjoy with teammates. You can also have virtual hangouts if you work at home. Team lunches and post-shift drinking or eating sessions are common ways to unwind and hang out.

4. Health Cards

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Having health insurance is a big deal. It allows you to get checkups without paying for them. Most BPOs offer HMOs to their employees. Some even extend this coverage to your family members, spouse or children.

We have heard of many cases where an employee got sick and did not pay for a thing because they had coverage. If you spend for such hospitalization, it would cost you thousands right out of your pocket.

5. Equal Opportunity

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Many Filipinos, due to poverty, were not fortunate enough to reach college. Typically, there are fewer chances for people who do not have a college diploma in the past. But with BPOs landing
 
our shores, doors opened for those who may only have finished high school or are college undergraduates. Getting a job at a BPO, even if you are only a high school graduate, will allow you to earn more money than those with the same educational attainment who work in other jobs.
 
The job market is pretty saturated, but BPOs continuously hire people, which means there is much opportunity for everyone to apply. Even people with disabilities or the elderly can work in a call center.

People who have worked together in a call center usually form a bond for life. The friends you will make there will share with you the highs and the lows of your day-to-day work.

There will also be fun activities like team buildings and company parties to enjoy with teammates. You can also have virtual hangouts if you work at home. Team lunches and post-shift drinking or eating sessions are common ways to unwind and hang out.

6. Development

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When you work for a call center, you will learn many skills that you will not quickly learn in other jobs. You will learn to work with high performance and quality. You will develop skills such as multitasking. You will also get trained to handle different people.
 
Yes, it will be challenging, but you will grow as an employee. You will develop character traits such as respect, patience, being polite at all times, resiliency, and ownership

7. A Super Fun Work Atmosphere

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Call centers are known for inspiriting their employees by doing R&R projects such as team buildings, fun days, dress-up days, free lunches, raffles, company outings and so much more. The operations area is full of different people who can make your workday fun and exciting.
 
Call center management teams usually think of fun activities because they know that happy workers are productive workers. Take dress-up days or theme days, for example. Have you ever heard of a company that allows its employees to go to the office dressed up for a pajamaparty? Summer outings are fun events where the account goes to a resort, and people can go swimming and have games.
 
The fun vibe in a call center and the energy can motivate you to love your work. 

Still Having Doubts?

You may have heard those people belittling call center workers. You may have heard people from the older generation saying, “Sayang ka, sa call center ka lang nag wowork. (It’s a waste that you only work in a call center.)”. But don’t let these negative words deter you.Working for a callcenter is a decent job with high pay. It is not “sayang (waste)” to choose to work for a BPO. It provides equal opportunity, good benefits, and a fun and happy place to work in.
 
So if you are still having second doubts, we’d like to tell you that being a call center agent is a beautiful and fulfilling career that you can have.

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