Why is coffee the drink of choice of Call Center agents and other Night Shift workers? Coffee is life. Do you agree? If you don’t then I am sure you are too young to appreciate coffee and its delectable flavors. It is the best hot beverage to start off your day as it has caffeine, …
Coffee, the favorite of Call Center Agents – WHY? Read More »
4 reasons why working Night Shift is actually a good thing Yeah, sure, working night shifts can be a drag sometimes because it can cause a lot of problems for the employee. Sleeping during the daytime is very difficult because there are many challenges like noisy people in the house and scorching temperatures during the …
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How to answer “How much is your expected salary?” during an interview. When you apply for a call center job your interviewer would normally ask you the question “What is your expected salary?” This kind of question is a tricky one because the question itself is awkward. Your future employer is asking you how much …
Is ‘Quiet Quitting’ going to be a problem? ‘Quiet Quitting’ is a new trend that started on TikTok and is very popular among young professionals or “yuppies”. It may sound like someone silently resigning from their job – but it’s actually when the employee remains in the company – but chooses to do the bare …
Ways to Improve Your English-Speaking Skills Speaking is one of the four harder language skills. Talking to a native speaker is different from hearing and comprehending, or even reading and writing. Also, if you’re working in a BPO company, speaking English is a must. Worried that you can’t? Don’t be, because with the right tricks, …
PASSION OR PRACTICALITY? It’s hard to believe that passion outstanding employee could be fired for being great, but it does happen. An insecure and incapable boss may target you if they feel threatened. Cover yourself, just in case, by keeping a journal of passion that arise. It may seem silly, but it’s important to have …
5 SIGNS IT’S TIME TO QUIT YOUR JOB We’ve all had bad days at work. However, when the bad days begin to outweigh the good ones, it might be time to change. After all, your work should fill you with energy, not suck the life out of you. It should be something you eagerly anticipate …
How To Deal With A Power Tripping Team Leader A controlling team leader may be difficult to agree with. To deal with a power-tripping team lead, you need to learn how to communicate and negotiate with him. You must be able to assert your thoughts and feelings as well as stand your ground so that …
How To Apply In The BPO Industry? Applying in a call center can be easy if you know what to do. You just need to have enough confidence and determination to pass. You will also need good communication skills to ace your interviews. You alsoneed to be able to sell yourself and make your recruiter …
How To Deal With Irate Callers | Call Center 101 Ok, so eto na nga. Ang pinaka kinakatakutan at inaayawan ng mga ahente sa call center: IRATE CALLERS. (Sound effect here) Irate callers –or ung mga customer na highblood na sa umpisa pa lang or na hahaighblood as the call progress of the call. Sila …
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