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Job Responsibilities:

  • Checks mail, fax, and internet mail to provide customer assistance
  •  Manages computer/on-line guidelines for the purpose of responding to customer queries..
  • Communicates with customers on the phone or using written correspondence to take care of concerns.
  • Resolves customer issues on the first call/contact whenever possible without having to transfer the caller.
  • Follows escalation procedures as needed.        

Qualifications:

  • Applicants with or without  call center experience
  • At least 18 years old  
  • At least HS Graduate  or Senior High Graduate
  • Amenable to work Hybrid – Onsite Work