- Resolves customer issues on the first call/contact whenever possible without transferring the caller.
- Follows escalation procedures as needed.
- Completes, processes, and maintains applicable paperwork and records.
- Realizing the customers’ requirements as a result of effective listening and questioning skill Dealing Transacting with all calls politely, courteously, professionally & assertively
- Matching customers’ wishes to Clients’ solutions and services
- Applicants with or without call center experience
- At least 18 years old
- At least HS Graduate or Senior High Graduate
- Amenable to work Hybrid – Onsite Work